Do you want to be a part of our team and join our journey towards becoming the most loved destination in Scandinavian design and lifestyle? Are you fluent in both writing and speech in English and Finnish? We are now expanding on our international markets and are therefore looking for a new talented colleague with a passion for creating a world class customer experience.
About the role;
As a Customer Care Hero you will help our Finnish customers through telephone and email. You will also support our Commerce department with translating newsletters and content for our Finnish market.
Your main responsibilities will be;
- Creating a customer experience in world class
- Help our customers with their questions about products, order and delivery
- Translate content in newsletters, banners and products
- Creating content with a SEO-perspective, to ensure an effective communication to the specific market
We offer you a developing role where you will be a part of an engaged team full of energy and goal oriented focus.
To be a match for this role, you are an excellent communicator with a passion for customer service.
You are fluent in both speech and writing in Finnish and English. Since you will work with creating content, it is important that you can express yourself gramaticly correct in writing.
You are a great administrator who works comfortable by a computer and with administrative tasks. You love to integrate with others, as well as you enjoy going in to your "bubble" and focus on producing content by your own.
Further on, you are flexible and open to change. We have a culture of making decisions and act quickly, which requires a positive attitude and ability to change your agenda and prioritize.
Last but not least, you are a team player and understand that great results are accomplished by working together towards high goals, while having fun together at the same time.
This position is flexible for full-time or part-time depending on your situation and ability for start date. Work place is at the office in Kalmar, working remote is not possible for this role.
We are convinced that your attitude and personal characteristics says more about you than your previous merits and education. We therefore send out personality tests for all our candidates early in the recruitment process. We do not require a CV for the role, instead we are using selection questions and are looking forward to your cover letter written in Finnish.
We look forward to your application!